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FREQUENTLY ASKED QUESTIONS

I just received my mail order today.  Why are my items melted?
I arrived home and my items are melted. 
My Body Butter is melted.  What should I do?
What is the shelf-life of your body products?

I just received my mail order today.  Why are my items melted?
 Melting is a natural reaction to heat.   Our body butters are designed to melt at body temperature.  So, it's only natural for them to melt in the hot months during shipping.  Be aware of the season and use caution when ordering these products rich in natural butter.  You may need to take advantage of overnight shipping.      Back to top

I arrived home and my items are melted.
Products with high natural butter content may melt in transit from our vendor location, or en route to your home via Mail Order. Because we cannot control the temperature from our location to yours, we issue a “melt warning” for certain solid products (body butter/massage bar). We give this warning because we cannot guarantee they will arrive in their original condition.  As a result, we are unable to reship or refund products that have suffered heat-damage in transit.     Back to top

My Body Butter is melted.  What should I do?
Due to Florida's hot weather.  We cannot guarantee the product will arrive in the same shape it left in. If your Body Butter arrives melted, place it in the refrigerator for 2 to 3 hours to solidify.  Consistency will be different, however, consistency does not affect quality.   Back to top

What is the shelf-life of your body products?
The natural/organic hand-crafted nature of our products makes it difficult to determine an exact shelf-life. However, we generally advise that you try to use up your product within 6 months of the date of purchase.      Back to top

Disclaimer: Statements made on this site are for informational purposes only and are not intended to diagnose, treat, prevent or cure any disease. None of the statements made on this site have been approved or reviewed by the FDA. If you are suffering from any disease or illness you should consult your personal health care practitioner before changing any medication.